SERODI, Robotic and Digital Services, is a cloud service provider with extensive experience in processes that require optimization through AI-based robotic technologies, such as:
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Collections and their strategies.
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Goal-based automated mass sales.
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Automated surveys.
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Database list certification.
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Self-service with virtual assistants.
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Medical appointment confirmations.
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And many more.
SERODI was born as a cognitive solution for automated collections. Over time, and thanks to its success in collections, it evolved into other types of services based on cognitive agents, such as:
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Charged-off collections combining AI virtual agents with human contact center agents.
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Banking product sales using both automated systems and human agents.
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Commitment reminders.
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Factoring offers.
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Advanced surveys.
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Data cleansing campaigns.
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AI-powered inbound service as a virtual front-desk agent.
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Medical appointment confirmations.
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Invoice and delivery inquiries.
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And more…
SERODI: Robotic and Digital Services
SERODI, Robotic and Digital Services, is a cloud service provider with extensive experience in processes that require optimization through AI-based robotic technologies.
-
Collections and their strategies.
-
Goal-based automated mass sales.
-
Automated surveys.
-
Database list certification.
-
Self-service with virtual assistants.
-
Medical appointment confirmations.
-
And many more.
Two decades building communications technology
SERODI was founded in 2006 with a clear purpose: to transform the way organizations communicate with people. From the very beginning, we specialized in the development of contact center and IVR solutions, building the technological infrastructure that powered phone-based customer service for companies across multiple industries.
Over time, we incorporated Automatic Speech Recognition (ASR) technology, opening the door to a new kind of interaction systems capable of listening to, interpreting, and responding to spoken language without human intervention. When artificial intelligence redefined the industry entirely, SERODI embraced the shift as an opportunity, directing our development toward the most advanced conversational AI models available.
Integration experts, from day one
Along the way, we built deep expertise in the technology ecosystems that surround the modern contact center. Today, we are recognized integration specialists: we connect our solutions with CRMs, ERPs, front-end systems, ticketing platforms, and PBX connectors from the industry's leading vendors. Combined with our early adoption of cloud infrastructure and AI-powered services, this capability allows us to deploy quickly and effectively in complex, heterogeneous environments regardless of the client's existing technology stack.
HVA: conversational agents built for the real world
Today we operate at the forefront of conversational automation with our Human Virtual Agents (HVA) AI-powered voice agents that engage, understand, and resolve in real time, with the naturalness of a human operator and the unlimited scale of technology. Our HVAs run natively in multiple languages and have been successfully deployed across Latin America, the United States, and parts of Europe, adapting precisely to the cultural and linguistic nuances of each market.
What sets our agents apart is their performance. SERODI's HVAs deliver low-latency responses and operate efficiently even at high-volume deployments, powered by an intelligent self-learning architecture that continuously optimizes performance and reduces computational resource consumption without compromising response quality. The result is a solution that scales without driving up operational costs.
Nearly 20 years of continuous evolution give us something no startup can buy: real production experience, a deep understanding of our clients' businesses, and the resilience of a company that has successfully reinvented itself through every technology cycle.
SERODI has deep expertise in the activities that support key processes, such as:
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Campaign management
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Target achievement and KPI tracking
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Strategies for list and database traversal, including recycling
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Business-oriented reporting and dashboards
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Optimized recycling techniques and data intelligence
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Omnichannel integration
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And more
SERODI is a leading service provider for designing and implementing successful automated strategies and processes without requiring clients to have their own technology.