Finally, a virtual contact center that truly operates in all types of scenarios like human agents.
A new generation of virtual contact centers has finally arrived capable of interacting with customers in a completely natural way, just like a real human agent. Powered by advanced artificial intelligence, this system not only understands language, but also context, intent, and even the emotional tone of each conversation. It can maintain fluid, dynamic dialogues, adapt in real time, handle complex inquiries, and deliver a close, empathetic, and efficient experience without wait times or operational limitations. The result: service that feels more human than ever, combined with the speed, scalability, and availability of technology.
What is an HVA?
A Human Virtual Agent (HVA) is an AI-powered voice agent that interacts with people in real time over the phone with the naturalness, judgment, and responsiveness of a human operator.
Unlike traditional automated phone systems, SERODI's HVAs understand natural language, process the context of each conversation, and autonomously resolve complex requests — with no friction, no hold times, and no limits on scale.
State-of-the-art conversational intelligence
SERODI's HVAs are built on the most advanced conversational AI models available in the industry. This enables them to understand user intent beyond the literal words spoken, maintain coherence across complex multi-turn conversations, and respond accurately and contextually at every step of the interaction.
Each agent is configured with a distinct voice identity, a domain-specific knowledge base, and business-tailored conversation flows. The result is an experience that users perceive as natural and efficient from the very first call.
Our Human Virtual Agents (HVA)
Our multilingual virtual agents are designed to deliver a truly global customer experience, understanding and responding naturally in virtually any language. They don’t just interpret words—they also grasp local idioms, cultural expressions, and subtle nuances, enabling smooth, human-like conversations. Powered by the most advanced AI capabilities, these agents adapt in real time to each interaction, accurately interpret customer intent, and provide precise, empathetic, and consistent responses. The result is a contact center without language barriers—capable of connecting with customers worldwide in an efficient, scalable, and human way.
Customer Sentiment Detection & Targeted Training
Automatic detection of customer sentiment generated by our agents’ interactions, enabling targeted training to continuously improve the customer experience.
Conversation Transcription
Automatic transcription of conversations with speaker identification, including linkage to the call audio recording to facilitate content review.
Sensitive Content & Intent Detection
Detects sensitive content in conversations, such as disputes, interests, payment or purchase intentions, opinions, sentiments, and much more.
AI-Powered Quality Management & Full Call Analysis
AI-powered Quality Management tailored to each client’s needs. Ability to analyze 100% of calls, identify key topics and phrases, and enable customer classification and segmentation.
Our solutions
Our Services
Our services are designed to transform the way businesses interact with their customers. Through advanced AI-powered virtual agents, we deliver efficient, scalable, and human-like communication across multiple channels and languages. From customer support and sales to collections and quality management, our solutions optimize operations, reduce costs, and enhance the overall customer experience.
Labor Cost Reduction & Efficiency
Our AI solutions can reduce labor costs by up to 50%, delivering significant savings while maintaining excellent customer service.
Scalable Call Volume Management
Our HVAs quickly adapt to changes in call volume, allowing contact centers to scale as needed.
No Predictive Dialing & Faster Interactions
Our HVAs eliminate the need for predictive dialing, reducing wait times in contact centers and ensuring seamless customer interactions.
Regulatory Compliance & Legal Standards
Our Virtual Agents comply with communication regulations and obligations, such as GDPR and call recording requirements, ensuring adherence to legal and ethical standards.
Consistent Communication Quality
Our Virtual Agents maintain consistent communication quality standards, delivering reliable and professional interactions with customers in every engagement.
Revenue Growth & Cost Efficiency
Our Virtual Agents provide our clients with a competitive advantage by increasing revenue while keeping costs under control. It’s a strategic investment that drives long-term growth and profitability.
Core capabilities
-
24/7 fully autonomous operation continuous availability with no variable staffing costs
-
Natural language understanding users speak freely, without adapting to rigid menus or commands
-
Multilingual support native handling of multiple languages and regional dialects
-
Seamless system integration direct connectivity with CRMs, ERPs, and ticketing platforms via standard APIs
-
Intelligent escalation when the situation calls for it, the HVA transfers the call to a human agent with full conversation context
-
End-to-end traceability every interaction is logged, transcribed, and available for quality analysis
Who is SERODI HVA for?
-
HVAs are built for organizations that handle high volumes of phone interactions and need to maintain service quality without scaling costs proportionally.
-
They deliver exceptional results in contact centers, customer service operations, early-stage collections, appointment scheduling, first-level technical support, and outbound communication campaigns.
Why SERODI
-
SERODI doesn't deliver a generic voice bot. Every HVA is developed, trained, and continuously monitored as a strategic asset for the client — with performance metrics, ongoing improvement cycles, and dedicated support, all running on real telephony infrastructure that integrates seamlessly with your existing communications ecosystem.
Human Virtual Agents
Intelligent customer engagement that drives sales, collections, support, surveys, education, and resolution 24/7, with the performance of your top agent.
Contact Us
If you have any questions about our services, don’t hesitate to reach out. You can contact us through this section by filling out the form.